Terms and Conditions

Contact Details

Lola Jack Casino is operated under the trading name “Lola Jack Casino” ("Lola Jack", "we", "us", "our").

Website: https://lolajack.com
Support email: [email protected]
Customer support availability: 24 hours a day, 7 days a week (live chat and email)

If you have any questions relating to these Terms and Conditions, your account, payments, bonuses or responsible gambling tools, you should contact our support team using the details above before using the site.

1. Introduction

These Terms and Conditions (the "Terms") set out the agreement between you and Lola Jack Casino for the use of our online casino services offered on lolajackkcasino.co.uk and associated domains (the "Site").

By creating an account, logging in, depositing funds, claiming a bonus or placing a bet at Lola Jack Casino, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, our Cookie Policy, bonus rules and any other rules published on the Site from time to time.

If you do not agree with any part of these Terms, you must not register, deposit, claim a bonus or use our services.

2. Changes to the Terms

We may update or amend these Terms from time to time. Changes may be made for legal, regulatory, security, technical or business reasons, or to improve clarity and fairness for players.

Where changes are material, we will, where reasonable, inform you by email, on-site message or both. The latest version of the Terms will always be available on the Site and will show the date of the last update.

By continuing to use the Site after the updated Terms take effect, you accept the revised Terms. If you do not agree with the changes, you should stop using the Site and close your account.

3. Eligibility and Player Requirements

3.1 Legal age

You must be at least 18 years old to register and play at Lola Jack Casino. By opening an account, you confirm that you are 18 years of age or older.

We carry out age verification and reserve the right to request proof of age and identity at any time. If you are found to be underage, your account will be closed, any winnings will be void and may be confiscated, and any remaining balance may be returned subject to legal and regulatory rules.

3.2 Legal use of the Site

You may only use our services if online gambling is legal in your country or jurisdiction of residence and you are acting in line with all applicable laws. You are fully responsible for checking and complying with the laws in your country before registering or playing.

We do not accept liability for use of our Site in any country where online gambling is restricted or illegal. If you are unsure about the status of online gambling in your jurisdiction, you should seek independent legal advice.

3.3 One account per person

Each player is allowed to hold only one active account at Lola Jack Casino. Opening multiple accounts, either under your own details or through third parties, is strictly forbidden.

If we detect duplicate, linked or fraudulent accounts, we may:

Close or merge the accounts
Void bonuses and winnings
Return remaining real money balances where appropriate
Restrict future access to the Site

3.4 Personal use only

Our services are provided for personal entertainment and recreational use only. You must not use your account for professional play, arbitrage play, group play, syndicate betting, money laundering, financial trading or business purposes.

4. Account Registration

4.1 Registration process

To open an account at Lola Jack Casino you must complete the registration form and provide accurate and complete information, including (as a minimum):

Full name
Date of birth
Residential address
Country of residence
Valid email address
Preferred currency (where available)
Username and password

You confirm that all information supplied during registration and throughout your use of the Site is true, correct and up to date. If your details change, you must update them through your account or contact customer support.

4.2 Account security

You are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account. You must:

Keep your username and password secret
Use strong passwords that are hard to guess
Log out after each session
Inform us immediately if you suspect that your account has been compromised

We may, in our discretion, require you to change your password or apply additional security measures, such as two-factor authentication, to help protect your account.

4.3 Prohibited activity

You agree that you will not:

Open an account on behalf of another person
Share your account with any other person
Use payment methods that do not belong to you
Use VPN, proxy or any similar tool to hide or alter your location for the purpose of bypassing geographic or legal restrictions
Use any automated system, bot, script or software to interact with our games or services

5. Verification (KYC) and AML

Lola Jack Casino is committed to strong security, responsible gambling and anti-money laundering standards. We apply Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

5.1 Verification checks

We may request documents and information to verify your identity, address, age, payment methods and source of funds, including but not limited to:

Copy of valid passport, national ID card or driving licence
Recent utility bill, bank statement or similar document as proof of address
Proof of ownership of the payment method used (for example, redacted bank statement or card copy)
Additional information on income or source of funds where required

You agree to provide any documents and information requested by us in a clear and readable format. We may suspend deposits, withdrawals and play until the checks are completed to our satisfaction.

5.2 AML and fraud prevention

We monitor transactions and play for suspicious activity, fraud, money laundering and financing of crime. We may report certain activity to relevant authorities where required by law.

If we suspect fraudulent, criminal or abusive behaviour, we reserve the right to:

Freeze or close your account
Cancel bets, bonuses and winnings
Retain funds where required by law or regulation
Share information with law enforcement, regulators or other operators as permitted by law

6. Deposits

You may deposit funds into your Lola Jack Casino account using approved payment methods listed in the cashier section. Available methods may vary by country and may change from time to time.

6.1 Deposit methods and limits

Common deposit options include, but are not limited to:

Zimpler: €10 - €5,000
Visa / Mastercard: €10 - €2,000
Paysafecard: €10 - €1,000
Revolut: €10 - €5,000
Skrill: €10 - €5,000
Neteller: €10 - €5,000
MiFinity: €10 - €2,500
Bitcoin: €30 - €5,000
Ethereum: €10 - €5,000
USDT ERC20: €10 - €5,000
Litecoin: €10 - €5,000
Ripple: €10 - €5,000
TRX: €10 - €5,000
DOGE: €10 - €5,000
Cardano: €10 - €5,000

The minimum standard deposit is generally €10, unless stated otherwise for specific promotions. For the main Welcome Package, the minimum qualifying deposit is €20. For the Crypto Welcome Bonus, the minimum qualifying deposit is 100 USDT.

6.2 Deposit processing

Deposits are, in most cases, credited instantly to your Lola Jack Casino balance. Very rare delays may occur due to third-party payment providers or banking issues. We are not responsible for delays caused by external payment processors, banks or blockchain congestion.

You must use payment methods registered in your own name. We may request proof of ownership of the payment method at any time. Using a third party’s card, e-wallet or crypto wallet may lead to account suspension and further verification.

6.3 Deposit guide

To make a deposit:

Log into your Lolajack account
Open the cashier or deposit section
Select a payment method
Enter the deposit amount, respecting the limits shown
Confirm the transaction
Wait for confirmation; funds are usually credited instantly

7. Withdrawals

7.1 Withdrawal methods and limits

You can request a withdrawal using the methods offered in the cashier, including (subject to availability):

Bank Transfer: €10 - €5,000
Withdraw to Card: €10 - €3,000
Revolut: €10 - €5,000
Skrill: €10 - €5,000
MiFinity: €10 - €2,500
Bitcoin: €60 - €5,000
Ethereum: €10 - €5,000
USDT TRC20: €10 - €5,000
Litecoin: €10 - €5,000
Ripple: €30 - €5,000
DOGE: €10 - €5,000

The minimum standard withdrawal is €10, with higher minimums for some crypto methods such as Bitcoin (€60) and Ripple (€30).

7.2 Withdrawal processing times

All withdrawals are subject to internal review and approval by our finance department. We aim to process withdrawal requests within up to 3 business days. Actual payment time will depend on the selected method and external providers:

E-wallets: usually instant or lightning-fast once approved
Crypto withdrawals: usually faster than bank cards and bank transfers, but may vary due to network conditions
Credit and debit cards: may take longer due to bank procedures and settlement rules
Bank transfers: timeframes depend on your bank and country

7.3 Withdrawal rules

Before a withdrawal can be processed, you must:

Complete any required KYC verification
Meet the minimum rollover before withdrawal of x1 (that is, wager at least the amount of your deposit once), unless otherwise stated under a bonus
Ensure that no bonus wagering requirements remain unmet

We reserve the right to pay withdrawals to the original deposit method where feasible, or to split payments across several methods, in line with legal and AML requirements.

7.4 Withdrawal limits and VIP levels

Monthly withdrawal limits may apply depending on your VIP level:

Ember: €5,000 monthly
Frost: €5,000 monthly
Glacier: €10,000 monthly
Blaze: €15,000 monthly
Supreme: €20,000 monthly

In addition, there may be a limit on the number of pending withdrawals at any given time. Currently, the maximum number of pending withdrawals is 3.

We may, at our discretion, agree higher withdrawal limits for specific players, for example at higher VIP levels, subject to approval and security checks.

7.5 Withdrawal guide

To request a withdrawal:

Log into your account
Open the withdrawal section
Choose a withdrawal method available to you
Enter the payout amount, respecting the limits shown
Complete KYC verification if requested
Submit the request and wait for review

8. Currencies

Lola Jack Casino supports a range of currencies, including but not limited to:

EUR
USD
USDT
PLN
NOK
AUD
CAD
CHF
CZK
HUF
NZD

You can choose your preferred currency during registration or account setup. Once chosen, your base currency may be changed only at our discretion and subject to approval.

Where currency conversion is required, we may apply the exchange rate used by our payment provider at the time of the transaction. Any conversion charges are your responsibility.

9. Bonuses and Promotions

Lola Jack Casino offers a range of promotions, including welcome offers, crypto bonuses, reloads and VIP rewards. All bonuses are subject to these Terms and any specific terms published in the promotion description or bonus rules (the "Bonus Terms"). In case of conflict, the specific Bonus Terms prevail for that promotion.

9.1 Welcome Package

Our main Welcome Package is currently:

400% up to €15,000 + 400 Free Spins

Key rules include (without limitation):

Available to new customers only on their first qualifying deposits
Minimum qualifying deposit: €20
Wagering requirement on cash bonus: (deposit + bonus) x20
Free spins winnings wagering: x40
Wagering must be completed within 10 days of activation, unless stated otherwise in the specific offer
Maximum bet with an active bonus: €100 per spin or game round (including double-up, gamble and similar features)
Neteller and Skrill deposits do not qualify for the Welcome Package
Maximum withdrawable amount from the bonus: 10x the bonus amount credited, unless otherwise specified
Free spins winnings may be capped depending on the number of free spins awarded

9.2 Crypto Welcome Bonus

For players who prefer digital currencies, we provide a separate crypto welcome offer:

400% up to 20,000 USDT + 400 Free Spins

Key rules include:

Minimum qualifying deposit: 100 USDT (or equivalent in accepted crypto)
Wagering requirement on cash bonus: (deposit + bonus) x20
Free spins winnings wagering: x40
Available for accepted cryptocurrencies such as USDT, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Ripple, USD Coin and others listed on the Site
General bonus rules, maximum bets, game weighting and time limits apply

9.3 Additional bonuses

Other regular offers include, for example:

Weekly Reload: 70 Free Spins, minimum deposit €20, available Monday to Thursday, with x40 wagering on free spin winnings
Crypto Weekly Reload Bonus: 60% up to 1,000 USDT, minimum deposit 50 USDT, x30 wagering, available Monday to Thursday

Specific terms, eligible games, maximum winnings and bet limits for these offers are set out in the promotion pages on the Site.

9.4 General bonus rules

Unless stated otherwise in a specific Bonus Terms section:

Bonuses are limited to one per person, household, IP address, device and payment method
Bonus funds and winnings from free spins remain locked until wagering requirements are met
Real money balance is used before bonus balance
If you request a withdrawal before completing wagering, any active bonuses and associated winnings may be removed
Bonus expiration is 10 days from the time of activation, unless specified otherwise
We may cancel bonuses, void winnings or close accounts in case of bonus abuse, irregular play or breach of these Terms

9.5 Game contribution to wagering

Different game types may contribute differently to wagering requirements. As a general guide (subject to the detailed bonus policy on site):

Most Slots: 100% contribution
Special live game shows such as Crazy Time, Dream Catcher, Monopoly: 50% contribution
Some games may be excluded completely from wagering

Certain titles, including but not limited to Dead or Alive, Dead or Alive 2, Starburst XXXtreme, Aviator and Spaceman, are excluded from bonus wagering or may have special conditions. Playing excluded games with an active bonus may result in confiscation of the bonus and related winnings.

10. Games and Software

Lola Jack Casino offers a large selection of over 4,000 casino games provided by trusted suppliers such as NetEnt, Pragmatic Play, Evolution, Ezugi and others.

10.1 Game types

Available game categories include:

Slots
Live Casino
Table Games
Scratch Cards
Keno
Bingo
Jackpot Slots
Video Poker
Crypto Games

10.2 Fair play and game results

All electronic games use a certified Random Number Generator (RNG) or live dealer technology from reputable providers to ensure fair and random outcomes, subject to provider and regulator testing.

You accept that:

The outcome of each game is determined by the RNG or live game system
Your chances of winning are based on the rules and maths of each individual game
Past results have no effect on future outcomes

10.3 Disconnections and errors

If you are disconnected from the internet during a game round, the result may either be completed in your absence or cancelled, depending on the game rules. Once you reconnect, you can usually see the outcome in your game history.

In the event of a technical fault, bug, human error, misconfiguration or any malfunction in a game or paytable, all affected bets and winnings may be void. In such cases, the correct outcome will be determined by reference to system logs, game providers and internal records. Our decision, made together with the game supplier, will be final.

11. Security and Data Protection

Lola Jack Casino uses SSL encryption to protect data transfers between your device and our servers. We separate client funds from company operating funds and apply strict security protocols to help safeguard your information and balance.

We follow KYC and AML policies and use your data in line with our Privacy Policy, which explains how your personal information is collected, stored, processed and shared.

12. Responsible Gambling

We encourage safe and controlled play. Gambling should be seen as entertainment, not a source of income or a way to solve financial problems.

12.1 Tools and limits

Lola Jack Casino offers various responsible gambling tools, including:

Deposit limits
Loss limits
Session reminders
Cooling-off periods
Self-exclusion

You may request account closure if you wish to stop gambling completely. Some options can be set directly from your account area; others may require contacting customer support.

12.2 Self-exclusion and account closure

If you feel your gambling is causing harm, you can request self-exclusion for a defined period or indefinitely. During self-exclusion, you will not be able to access your account, place bets, receive promotions or reopen the account until the selected period has ended, and any reopening will be at our discretion.

We may also close or suspend your account if we believe your gambling behaviour raises serious concern or where required by law or regulation.

12.3 Age and identity checks

Responsible gambling includes protection of minors and vulnerable players. We carry out age and identity checks (KYC) and may request additional documents where needed to verify your details.

13. Inactive Accounts and Fees

If your account shows no login activity, no deposits, no withdrawals and no wagering for a continuous period of 180 days, it may be treated as inactive.

For inactive accounts, an inactive account fee of €5 per month may be charged, deducted from any remaining real money balance, until the balance reaches zero or the account becomes active again. No fee is charged on closed accounts.

If your account remains dormant for a longer period, we may close it. Any remaining funds may be handled in line with applicable laws and regulations.

14. Intellectual Property

All content on the Site, including text, graphics, interfaces, logos, trademarks, software, game titles and other materials, is protected by intellectual property rights owned or licensed by Lola Jack Casino and its partners.

You may use the Site and its content only for personal, non-commercial entertainment. You may not copy, distribute, modify, transmit, create derivative works or exploit any part of the Site or its content without prior written permission from us or the relevant rights holder.

15. Complaints and Disputes

We aim to offer professional and fair service at all times. If you have a complaint about our services, games, transactions or any other matter, you should contact customer support in the first instance.

15.1 Complaint procedure

To help us resolve your issue efficiently, please provide:

Your full name and account username
Relevant dates and times
Game or transaction IDs if available
Clear description of the issue

We will investigate your complaint and aim to reply within a reasonable time. Some complex issues may take longer to review, especially where we need information from game providers or payment processors.

15.2 Final decision

Our decision, taken after reviewing logs, transactions and game results together with our suppliers, will be final within the extent permitted by law. Nothing in this section limits any legal rights you may have under applicable consumer laws.

16. Limitation of Liability

To the fullest extent permitted by law, Lola Jack Casino and its partners will not be liable for:

Losses arising from your breach of these Terms
Losses due to misuse of your login details or failure to protect them
Losses or damage caused by technical faults, delays, interruptions, viruses or communication failures beyond our reasonable control
Indirect, special, incidental or consequential losses, loss of profits, data or goodwill

Your use of the Site and games is at your own risk. The maximum liability of Lola Jack Casino for any claim related to your use of the Site will not exceed the lesser of (i) the amount of your claimable real money balance held by us at the time of the event, or (ii) the amount you have deposited over the last six months, unless otherwise required by law.

17. Breach of Terms and Closure of Accounts

If you breach these Terms or if we have reasonable grounds to suspect fraud, money laundering, cheating, abuse of bonuses, use of bots or any similar behaviour, we may take one or more of the following actions:

Issue a warning
Temporarily suspend your account
Permanently close your account
Void bets and cancel bonuses
Confiscate winnings derived from unlawful or abusive activity
Report your activity to the relevant authorities and other operators where allowed by law

18. Responsible Use of Crypto Assets

Where you choose to deposit or withdraw using cryptocurrency (for example Bitcoin, Ethereum, USDT, Litecoin, Ripple, TRX, DOGE, Cardano), you accept and understand the following:

Crypto prices are volatile and may change significantly over short periods
We generally convert crypto deposits into your account currency or handle them as displayed in the cashier at the time of transaction
Network fees, confirmation times and blockchain congestion may affect deposit and withdrawal speed
Incorrect wallet addresses or blockchain selection may lead to permanent loss of funds and are your responsibility

Always double-check wallet addresses, networks and amounts before confirming any crypto transfer.

19. Miscellaneous

19.1 Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy and applicable Bonus Terms, form the entire agreement between you and Lola Jack Casino relating to your use of the Site.

19.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that part will be interpreted in a way that reflects the original intention as closely as possible under applicable law, and the remaining provisions will continue in full force.

19.3 Assignment

We may assign or transfer our rights and obligations under these Terms to another company, in whole or in part, in connection with a restructuring, merger, acquisition or other business transaction. Your rights under these Terms will not be reduced by such transfer. You may not assign your rights or obligations under these Terms.

19.4 Governing law

These Terms, your use of the Site and any disputes arising from them are governed by the laws that apply to the operator behind Lola Jack Casino, without prejudice to any mandatory consumer protection laws in your country of residence.

19.5 Language

These Terms are written in English as used in the United Kingdom. In case of translation into other languages, the English version will prevail in case of inconsistency.

20. Final Provisions

By registering an account, depositing funds, claiming bonuses or placing bets at Lola Jack Casino, you confirm that you have read these Terms and agree to be bound by them.

We encourage all players to read these Terms regularly, play responsibly and contact our 24/7 support team at [email protected] or via live chat if anything remains unclear.

Thank you for choosing Lola Jack Casino.