Cookie Policy
This Cookie Policy explains how Lola Jack Casino (“Lola Jack”, “we”, “us”, “our”) uses cookies and similar tracking technologies on our website for players in the United Kingdom. It applies to all visitors and players who access or use our online casino services through lolajackkcasino.co.uk (the “Website”).
By continuing to use the Website after seeing our cookie banner, you agree that we may place cookies on your device as described in this policy. You can change or withdraw your consent at any time through your browser settings or through the cookie tools made available on the Website.
1. About Lola Jack Casino
Lola Jack Casino is an online casino platform offering more than 4,000 games, including slots, live casino tables, table games, scratch cards, keno, bingo, jackpot slots, video poker and crypto games. We support both traditional and cryptocurrency payments, provide a VIP Club with multiple levels, and offer welcome packages, weekly reloads and crypto promotions for eligible players.
Security is central to our service. We use SSL encryption to protect data in transit, follow anti-money laundering rules, carry out KYC checks, and keep client funds in separate accounts. Our customer support team is available 24/7 via live chat and email to assist with technical issues, including cookie or browser-related questions.
2. What Are Cookies?
Cookies are small text files that are stored on your computer, smartphone or tablet when you visit a website. They are widely used to make websites work, improve user experience, and provide information to website owners.
Cookies can be set by the website you are visiting (“first-party cookies”) or by other services that run on the page, such as analytics or advertising providers (“third-party cookies”).
Cookies may be:
- Session cookies: temporary cookies that are erased once you close your browser
- Persistent cookies: cookies that remain on your device for a set period or until you delete them
3. Why We Use Cookies
We use cookies on the Website to:
- Run core site functions and keep your session secure while you play
- Remember your choices, such as language, so you do not need to set them every time
- Understand how visitors use the Website, so we can improve our services and layout
- Measure the performance of marketing campaigns
- Provide content and offers that are more relevant to your interests, where allowed by law
We try to keep the use of cookies proportionate and privacy-focused. Where a cookie is not strictly needed for the Website to function, we seek your consent for its use where required by UK data protection law.
4. Types of Cookies We Use
We group cookies used on the Website into the following categories:
| Cookie type | Purpose |
| Strictly necessary cookies | Essential for core site functions such as logging in, securing your account, processing transactions, and enabling safe movement between pages. These cookies cannot be switched off using the site’s cookie tools, as the Website would not operate correctly without them. |
| Performance & analytics cookies | Help us understand how visitors use the Website, which pages are most popular, how players move around the site, and where technical errors appear. The data is usually aggregated and used for statistical analysis, so we can improve our services and user experience. |
| Functionality cookies | Allow the Website to remember your preferences, such as language, region and display settings. They improve your experience by making the site more personal and convenient. |
| Advertising & marketing cookies | Used to deliver adverts that are more relevant to you, measure the performance of campaigns, and limit how often you see the same advert. They may be set by us or by trusted third parties who provide marketing services for us. |
| Security & fraud-prevention cookies | Help us protect players, detect suspicious activity, prevent abuse of bonuses, and keep your account safe. Some of these cookies are needed for compliance with AML and KYC measures. |
5. Examples of Cookies and Similar Technologies
The specific cookies used on the Website may change over time as we update or improve our services, but they may include the following general types and examples:
| Cookie / technology | Category | Purpose and information collected |
| Session ID cookie | Strictly necessary | Stores a unique session ID while you are logged in. Used to keep you signed in as you move between pages, process bets and game rounds, apply bonuses, and maintain security. |
| Load balancer cookie | Strictly necessary | Distributes traffic across servers so the Website runs smoothly and loads quickly, especially during busy periods or large promotions. |
| Language preference cookie | Functionality | Stores your language choice so that pages, game lists and support content are displayed in your selected language by default. |
| Analytics cookie (e.g. statistics tool) | Performance & analytics | Collects aggregated data about visits, pages viewed, session duration, and click patterns. Helps us improve navigation, layout, and content, and identify technical problems. |
| Affiliate tracking cookie | Advertising & marketing | Records that you arrived at the Website via a particular partner link. Used to measure marketing performance and pay commission to approved partners. |
| Bonus / campaign cookie | Functionality & marketing | Remembers your participation in certain offers, such as the Welcome Package or Crypto Welcome Bonus, and helps show relevant banners and messages. |
| Fraud-prevention cookie | Security & fraud-prevention | Helps detect abnormal behaviour, repeated failed logins or suspicious activity linked to bonus abuse or unauthorised access. |
| HTML5 local storage / similar | Functionality & performance | Used by certain games and features to store technical data that improves loading times, game stability and your preferred settings. |
Some of these cookies are first-party cookies set directly by us, while others may be placed by trusted partners who help us provide games, payment processing, analytics, security or marketing services.
6. Legal Grounds for Using Cookies
We use cookies according to UK data protection and e‑privacy rules. Depending on the type of cookie, we rely on different legal grounds:
- Strictly necessary cookies are used based on our legitimate interest in running a secure and functional Website and in providing the services requested by you, such as account access, real-money games and payments.
- Other cookies, such as performance, functionality and marketing cookies, are generally used with your consent where required by law. You can withdraw this consent at any time through your browser settings or by changing your cookie choices, if a dedicated cookie tool is provided on the Website.
7. Managing Your Cookie Preferences
You remain in control of your cookie settings. You can manage or delete cookies through the following methods:
7.1 In-Browser Controls
Most web browsers allow you to:
- View which cookies are stored on your device
- Delete all or selected cookies
- Block cookies from specific websites
- Block all third-party cookies
- Set your browser to clear cookies when you close it
The exact steps depend on your browser. You can usually find guidance under the “Help” or “Settings” section of the browser. Please note that if you block or delete certain cookies, important parts of the Website may no longer function, and you may not be able to log in, play games or process payments.
7.2 Device and Operating System Settings
Your device or operating system may offer additional controls over cookies and app tracking. These settings can influence how cookies and similar technologies are used across apps and browsers on that device.
7.3 Third-Party Opt-Out Tools
Some third-party providers involved in analytics or marketing offer their own opt-out tools. If we use such providers, links to their tools may be available within their privacy or cookie notices. Adjusting those settings will affect how data is used for analytics or advertising by that provider.
8. Cookies and Personal Data
Some cookies collect data that can be linked to you as an individual, especially when you have created an account or when identifiers in the cookie match information in your profile. Examples include your user ID, IP address or device identifiers. In these cases, the data collected by cookies is treated as personal data.
We process such personal data in line with our Privacy Policy, which explains:
- What personal data we collect and how we use it
- The legal grounds relied on for processing
- How long we keep data
- Your rights under data protection law, such as the right of access and deletion
- How to contact us and how to raise a complaint
In some cases, cookies help us meet our legal duties. For example, fraud-prevention and security cookies assist in AML checks, KYC procedures and the protection of player funds and accounts.
9. Third-Party Cookies
Third-party cookies are placed on your device by parties other than Lola Jack Casino, such as partners who help us analyse traffic, provide games, run payment services or manage marketing campaigns. These partners may set cookies while you use the Website or when you interact with their services.
Examples of activities that may involve third-party cookies include:
- Game providers loading game content and recording technical usage data
- Analytics services measuring traffic and user behaviour on the Website
- Advertising and affiliate partners tracking which promotions bring players to us
- Social tools, if available, that allow you to share content or connect through social media
Third-party cookies are subject to the privacy and cookie policies of those external providers. We choose partners carefully and seek to work with companies that follow strong security and privacy standards. However, we do not control their independent policies, and we recommend that you review the notices provided by each third party where relevant.
10. Cookies, Security and Responsible Gambling
Cookies support our security systems and responsible gambling tools. In particular, they help with:
- Detecting unusual login attempts and possible unauthorised access to your account
- Identifying patterns that may indicate fraud, bonus abuse or multiple-account behaviour
- Protecting game integrity and payment processes
- Supporting account limits, self-exclusion or closure choices where they are linked to your profile
These functions are important for meeting regulatory duties, protecting players and safeguarding the Lola Jack Casino platform.
11. Cookies and Regional Settings
We welcome players from various countries, and our services support several currencies, including EUR, USD, USDT, PLN, NOK, AUD, CAD, CHF, CZK, HUF and NZD. Cookies may be used to remember your preferred currency, payment methods or country view where this option is available.
For players in the United Kingdom, we strive to align our cookie practices with UK data protection and e‑privacy rules. This Cookie Policy is intended to give you clear and honest information so you can make informed choices.
12. How Long Cookies Stay on Your Device
The time a cookie remains on your device varies:
- Session cookies last only for the duration of your visit and are deleted when you close your browser.
- Persistent cookies stay on your device for a defined period or until you remove them. Their life span can range from a few minutes to several months, depending on their purpose.
We try to set reasonable expiry periods for cookies, especially those used for analytics and marketing, and we do not keep data longer than required for the purpose for which it was collected.
13. Impact of Disabling Cookies
You are free to block or delete cookies, but please be aware of the effects:
- You may not be able to log in or stay logged in to your account.
- Games may not load correctly or may perform poorly.
- Payments, including deposits and withdrawals, may fail or show errors.
- Your language, currency and site preferences may not be remembered.
- Some promotions, such as the Welcome Package or Crypto Welcome Bonus, may not track correctly, and we may not be able to apply or settle them as expected.
If you experience any difficulties after changing cookie settings, you can contact our support team for help with technical checks and possible solutions.
14. Updates to This Cookie Policy
We may change this Cookie Policy from time to time. Reasons for updates may include:
- Changes in law or regulatory guidance
- Adjustments to our services, games or payment options
- Use of new analytics, marketing or security tools
- Technical improvements that affect how cookies work on the Website
Any updated version of this Cookie Policy will be posted on the Website with a revised “last updated” date. We suggest checking this page regularly to stay informed about how we use cookies.
15. Your Rights and Further Information
Depending on your location and local law, you may have rights concerning personal data collected through cookies and similar technologies. These can include:
- The right to request access to your personal data
- The right to ask for correction of inaccurate data
- The right to request deletion of certain data
- The right to object to certain types of processing, including some analytics or marketing activity
- The right to withdraw consent where processing is based on consent
Details about these rights, how to exercise them, and how to contact our data protection team are set out in our Privacy Policy. If you have any doubts about how cookies are used on your account or how they relate to your personal data, you may reach out to us using the contact details below.
16. Contact Details
If you have any questions, concerns or requests about this Cookie Policy or our use of cookies on the Website, you can contact us at any time.
Email: [email protected]
Please include your name, contact details and a clear description of your query. If your question relates to a specific device, browser or game, providing that information will help us respond more quickly and accurately.
For general information about Lola Jack Casino, our games, bonuses, payment methods and responsible gambling tools, please visit our homepage at lolajackkcasino.co.uk.
By using the Website, you acknowledge that you have read this Cookie Policy and understand how Lola Jack Casino uses cookies to support a secure, fair and enjoyable online casino experience.